At its heart, hospitality is a people business that specializes in comfort, service, and memorable experiences. At the same time, more and more of the business of hospitality is taking place online, on mobile devices, and across social networks—from browsing to booking, check-in to checkout.
As a result, today’s owners and operators are leveraging technology to better market their properties, enhance operational performance, improve their guest experiences, and much more.
Technology for the guestrooms—WiFi, TV, the phone, tablets, electronic locks, energy management and more—is a major focus for hospitality along with property management systems (PMS), and reservation, check-in, and point-of-sale (POS) systems. Lodging establishments of all kinds are also investing in new digital touchpoints that are shaping the “intelligent hotel” of tomorrow: mobile POS, digital signs, digital security, and more.