GST’s Unified Communications solutions deliver integration with seamless user experiences that help people work together more effectively anywhere, on any device.

Communication is the essence of business activity. As business communications have become profoundly more complex and more varied, many companies are experiencing increasing costs and new organizational issues. Multiple communications infrastructures mean multiple and overlapping cost centers. Companies are also discovering issues with problems contacting decision makers in a timely manner. Delays in the decision process often result in serious financial and relationship consequences.

Competitive companies are responding to these problems through a strategic unified approach to communications within and outside of the organization. Through the integration of data and voice and video services onto a single packet-based digital network, multi-service applications offer tremendous opportunities to organizations enabling new business models and higher operational efficiencies. Companies deploying Unified Communications are becoming more effective while also cutting costs that are measurably increasing ROI. Those companies are also building a strong foundation upon which to deploy the rapidly developing multitude of applications that utilize unified communications.

Unified Communications is not something that is installed. Unified Communications is a methodical progression that identifies and analyzes existing systems encompassing business processes, goals and objectives and their relationship to the information architecture. It is based upon specific and measurable information to ensure rapid ROI and availability. During the Unified Communications planning process, our consultants work with the IT organization to perform the following activities:

  • Using a variety of industry-proven tools, our consultants capture and analyze key characteristics of the existing data network to identify conditions and anomalies that may adversely affect support for converged services.
  • GST characterizes and quantifies the voice and video traffic to co-exist alongside data traffic. By determining the current levels of traffic, usage patterns and user service levels on legacy voice and video systems, GST consultants establish the extent to which the existing data network is correctly sized to support converged services.
  • Based on the results of the analysis, our consultants project the impact on network infrastructure and service changes on performance, resource utilization, and user service levels.
  • Our consultants prepare detailed reports on their findings and document next steps to optimize networks from both a performance and a cost perspective. The resulting design recommendations will reduce risk, protect technology investments, and ensure user service levels.

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