Managed Services

GST Managed Services

GST’s Managed Services oversee and control the often turbulent reality of IT management. Let us assist in areas such as: help desk support, asset management, enterprise level system administration, user support, and emergency server hardware replacement.

  • Remote Monitoring & Management — 24 x 7 network availability, and performance monitoring using our proprietary solutions suite. Our services are web-based which allow IT departments the ability to prevent intrusion, conduct trend analysis, and provide management reports.
  • Help Desk Services — covers a wide variety of support solutions from desktop applications to all types of hardware and connectivity.
  • Operations Management — provides the oversight you need to assess the profitability and productivity of your IT infrastructure, investment and staff.
  • NOC Services — 24 x 7 remote monitoring, remote remediation, and Microsoft Operating System patch management service for both servers and workstations.
  • Project Staffing — certified engineers and technicians are available for long-term projects and contractual positions. GST offers different service level agreements based on your needs and requirements.

GST Managed Services include:

  • Computer Device Driver Management – one click connection to OEM driver download website for major OEMs.
  • Network Speed Testing – analysis and reporting of network speeds by workstation and servers.
  • Windows System Restore – remote access and calendar Windows OS restore points
  • Secure Technician Remote Access – allows technicians to work remotely on any device from anywhere in the world.
  • Vulnerability, Scanning & Intrusion Testing- tests that protect against intrusion.
  • Patch Management – full control over patch distribution by computer, site, or group.
  • Computer Warranty Management – reporting for asset management and equipment life cycle.

 

GST’s Managed Services oversee and control the often turbulent reality of IT management. Let us assist in areas such as: help desk support, asset management, enterprise level system administration, user support, and emergency server hardware replacement.

  • “The printing was cumbersome and the cost was high with the old non-HP solution. Then with the economic downturn, the community asked us to do better with less — while minimizing environmental impact. The answer was the HP Color LaserJet CM6040 Multifunction Printer.”

    Fred Ying, MIS Manager, Administrative
    Services Department,
    City of Cerritos
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