GST Managed Services
GST’s Managed Services oversee and control the often turbulent reality of IT management. Let us assist in areas such as: help desk support, asset management, enterprise level system administration, user support, and emergency server hardware replacement.
- Remote Monitoring & Management — 24 x 7 network availability, and performance monitoring using our proprietary solutions suite. Our services are web-based which allow IT departments the ability to prevent intrusion, conduct trend analysis, and provide management reports.
- Help Desk Services — covers a wide variety of support solutions from desktop applications to all types of hardware and connectivity.
- Operations Management — provides the oversight you need to assess the profitability and productivity of your IT infrastructure, investment and staff.
- NOC Services — 24 x 7 remote monitoring, remote remediation, and Microsoft Operating System patch management service for both servers and workstations.
- Project Staffing — certified engineers and technicians are available for long-term projects and contractual positions. GST offers different service level agreements based on your needs and requirements.
GST Managed Services include:
- Computer Device Driver Management – one click connection to OEM driver download website for major OEMs.
- Network Speed Testing – analysis and reporting of network speeds by workstation and servers.
- Windows System Restore – remote access and calendar Windows OS restore points
- Secure Technician Remote Access – allows technicians to work remotely on any device from anywhere in the world.
- Vulnerability, Scanning & Intrusion Testing- tests that protect against intrusion.
- Patch Management – full control over patch distribution by computer, site, or group.
- Computer Warranty Management – reporting for asset management and equipment life cycle.